1. General

SpineFlexer respects the privacy of all users of its website and services and ensures that personal information is treated confidentially. This privacy policy describes how we collect, use, and protect your personal data when you visit our website or place an order.

2. Data we collect

We collect the following personal data:

Name and address details
Email address and telephone number
Payment details
IP address and browser data
Order and return history
Any communication with our customer service

When you subscribe to our newsletter, we collect your name and email address. This is done through a third-party email service (such as MailChimp or a similar provider). You can unsubscribe at any time using the link in the newsletter.

When you visit our site, we collect anonymized usage data via Google Analytics (or a similar analytics tool) to improve our website.

3. Purposes of processing

We use your data to:
Process and deliver orders (including tracking information)

To process payments
To send newsletters and service messages (for example about your order)
To analyze and improve our website and services
To comply with legal obligations
To combat fraud and abuse

4. Sharing data

We share your data with third parties only to the extent necessary, for example with:
Payment providers
Delivery services
Web hosting and IT partners
Marketing services (such as MailChimp for newsletters)

These parties are obliged to handle your data with care and only use it for the agreed purpose.

5. Cookies

SpineFlexer uses functional and analytical cookies to ensure the site functions properly and to analyze usage. You can refuse cookies through your browser settings, but this may affect the site's functionality.

6. Security and retention period

We protect your data with appropriate technical and organizational measures. Data is not stored longer than necessary:
Order and invoice data: 7 years (legal retention period)
Newsletter data: until you unsubscribe
Other data: as long as necessary for the purpose for which they were collected

7. Your rights
You are entitled to:
Inspection
Correction
Removal
Objection
Data transfer

You can also withdraw your consent or file a complaint with the Dutch Data Protection Authority.

8. Third party websites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of these sites.

9. Changes

We may amend this privacy policy. The most current version is always available on our website.

10. Contact

For questions, requests or complaints, please contact us via:
📧 info@spineflexer.com